Privacy Policy
Effective Date: June 27, 2025
At Shokudo, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.
1. Information We Collect
We collect information you voluntarily provide when you:
· Make a reservation through OpenTable
· Sign up for our newsletter
· Submit an inquiry for private dining or events
· Contact us through forms or email
We also automatically collect information about your visit to our website, including your browser type, device, pages visited, and time spent on the site.
2. How We Use Your Information
We use the information we collect to:
· Process reservations via OpenTable
· Send email newsletters to subscribers through Salesforce Marketing Cloud
· Respond to private dining and event inquiries through Tripleseat
· Analyze website traffic and user behavior using Google Analytics and Facebook Pixel
· Improve the usability, performance, and marketing of our website and services
3. Third-Party Services
We partner with trusted third-party services to provide a better experience:
· OpenTable – to manage online reservations
· Tripleseat – to manage event and private dining requests
· Salesforce Marketing Cloud – to send email updates and promotions
· Google Analytics – to understand how users engage with our website
· Facebook Pixel – to analyze and optimize marketing campaigns
These partners may collect data in accordance with their own privacy policies. We encourage you to review those policies directly.
4. Your Choices
You may:
· Unsubscribe from email newsletters at any time by clicking the link in any marketing email.
· Adjust browser settings to limit cookies or tracking (note: this may affect site functionality).
· Contact us to request access, updates, or deletion of your personal data.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. While no system is 100% secure, we follow best practices to keep your data safe.
6. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
7. Contact Us
If you have any questions about this Privacy Policy, you can reach us at:
📧 shokudo@theindigoroad.com
Privacy & Cookie Policy
What Are Cookies?
Cookies are small data files stored on your device when you visit a website. They help websites function efficiently and provide information to site owners.
How We Use Cookies
We use cookies and similar tracking technologies to:
· Improve website performance and usability
· Understand how guests interact with our site
· Personalize marketing efforts based on user behavior
Types of Cookies We Use
· Essential Cookies: Required for core site functionality, like remembering reservation inputs or form progress.
· Performance Cookies: Help us understand how visitors use the site (e.g., which pages are most popular). These include:
· Google Analytics
· Facebook Pixel
· Marketing Cookies: Enable personalized ads or social media features, powered by platforms like Facebook.
Managing Cookies
You can choose to disable or delete cookies through your browser settings. However, doing so may affect the functionality of our website.
To learn more about controlling cookies, visit:
· All About Cookies
· Google’s ad settings
Data Retention Policy
How Long We Keep Your Data
We retain personal information only as long as it is necessary to:
· Fulfill your reservation, event, or inquiry
· Maintain your subscription preferences
· Analyze web traffic and improve user experience
· Comply with legal or regulatory obligations
Typical retention periods:
· Reservation & event inquiry data: Up to 3 years
· Email marketing lists: Until you unsubscribe or request removal
· Analytics data (Google, Facebook): Automatically anonymized or deleted according to each platform’s data retention policies (usually after 14–26 months)
Requesting Data Deletion
You can request access to, correction of, or deletion of your personal information at any time by emailing us at shokudo@theindigoroad.com. We will respond within a reasonable timeframe, typically within 30 days.